Archive for the ‘Manners’ Category

The Cost of a Compliment

I went by the drive-thru of an undisclosed fast food restaurant (my dirty little secret) before heading home for lunch today. I placed my order and the voice on the other end was friendly and courteous. This was a little shocking only because I’ve consumed quite a few calories over time at this place and the voices on the other end are usually a little impatient, unclear, and slightly rude.

I pulled around to pay and came face to face to a woman with a big smile. She seemed genuinely happy about her work and was easily the friendliest drive-thru employee I’ve ever encountered. She even got the entire order perfect!

Look, I get it. Fast food employees take home a dismal paycheck, work in greasy conditions, deal with rude customers, and have every right to be cranky. Right?

This employee didn’t seem to think so. She may not have been fulfilling her passion, but she was most certainly earning her money with a winning attitude.

I went home and told my wife about this diamond in the rough. It occurred to me that I should call the manager of this establishment and pay the employee a compliment. So that’s exactly what I did. After all, how often do people call to give a compliment? I bet fast food managers get several customer complaints a day. I mean just check out complaintsboard.com and see how many people are griping about their fast food experiences. Or better yet, listen to this hilarious 911 call from a woman who got fed up with bad fast food service. Do NOT mess with this woman’s BBQ burger!

When the manager came on the line I said something along the lines of, “I figured people only call you to complain, but I’m calling to pay a compliment.” He seemed a little taken aback. I went on to describe my experience and how appreciative I was of her attitude and work ethic.

Awkward silence…

After a couple of beats the manager responded, “Wow. Okay, well, thank you sir. You’re right, we don’t get these kinds of calls and I’ll be sure to let her know. “

What did I get out of it? I took home a great experience and a meal lacking any frustration or disappointment. What more could I want?

The real question is what might the drive-thru employee get out of it? Perhaps a pay raise or some sort of special recognition. I’m sure she earned a few brownie points with her manager, and she deserves at least that much.

The fact is that paying a compliment doesn’t actually cost you anything. We’re always quick to complain when something doesn’t go our way, but how often do hand out a compliment when something does goes our way or even surpasses our expectation?

Do you have any personal examples of this sort of thing? Let’s hear them!

Photo source: strangelv





Apathy: The Kindness Killer

holding door openThis morning I held the door open for a couple as they were walking into the coffee shop that I was leaving. Neither one of them acknowledged this gesture. I wasn’t doing it for the satisfaction of a thank you but it doesn’t mean that a little verbal gratitude wasn’t welcome.  It seemed cold and apathetic to me that they would act as though someone didn’t just do something nice for them. Some might view it as acting expectant of my kindness, but I really feel it’s more along the lines of indifference. They could care less if it had happened or not. What if I had intentionally closed the door in their faces and made them open it themselves? I’m sure I’d see a reaction then, but a negative one.

In an entirely different instance a few weeks ago, I ran into Target to pickup coffee and creamer. (Why do all my stories involve coffee?) It was supposed to be a really quick in and out trip but people were back to school shopping and every lane was packed. I got in what I thought looked like the shortest line. Two ladies were ahead of me and had three buggies full of stuff between them. I decided to wait patiently.  What was I really in a hurry for after all? Just as I had accepted the situation for what it was  one of the women asked me to step in front of them since I had just a couple of items. The other woman said, “I was just about to ask him that myself. Yeah, get in front of us.” I gladly took them up on the offer and made sure that they knew how grateful I was for their kindness. I thanked them once again as I walked away from the check out and I could tell that they were just as uplifted by the exchange as I was.

I believe it’s in our best interest not only to be kind but to acknowledge kindness in others. Think about how many people potentially abandon courteous behavior because it wasn’t reciprocated or merely acknowledged. It’s seems childish but even when an act of kindness is done with the most sincere intentions we still hope for some fulfillment by way of appreciation. When that doesn’t happen we take a small hit emotionally. A lot of small hits will eventually add up to a big hit.

Make a point to thank someone openly when they do something nice for you. It could be their last attempt before giving up on kindness. It’s a cruel world and the nice people are few and far between so don’t be discouraged when your kindness isn’t acknowledged. Just be that much more inspired to be a kind and compassionate person.





Missing Manners

how_rudeAccording to Judith Martin, the American Journalist who you may more lovingly know as Miss Manners, we’re in a rude crisis. In the 2008 CBC documentary Rude: Where Are Our Manners?, Miss Manners explained why rudeness is becoming more common in our society. It really doesn’t take a self-appointed authority on etiquette to point out that fact though, does it? One of her reasons for the rudeness crisis involved parents simply not teaching their kids manners. From the interview: “It was partly a belief that child rearing was bad for children. And so people did not teach their children manners.”

Children are incredible little people. Their minds are constantly absorbing and processing the world around them. The most important teacher they will ever have is the example of their parents or guardians. I can’t tell you how many bad habits I’ve instilled in my kids just by them observing my antics.  They are developing their own understanding of human behavior after me! Seriously? That’s scares the hell out of me but it’s also a challenge that I want to succeed at.

I learned quickly as a parent that my kids mimic practically everything they hear. They may not understand the real definition of the new word but will easily associate the context in which it was used as its meaning. For instance, there was an unfortunate occasion when I used a “potty word” after getting frustrated about something totally insignificant. Later that day my son used his newly acquired word when he got irritated with a toy.  He understood when and how to use it. Admittedly, I couldn’t help thinking how adorable this was and had to suppress a laugh while I explained that what he had said was a bad word and that daddy was bad for saying it.

This mimicry doesn’t extend to bad behavior only though. I’ve decided to make a habit of addressing my son and daughter as sir and ma’am and make an effort to say please, thank you, and you’re welcome whenever appropriate. The result is that I have incredibly polite kids. People are astounded at how courteous they are and all it took was for me to be courteous to them. Without a doubt, you reap what you sow and my hope is that my kids will carry this virtue with them for the rest of their lives; that they’ll understand the value it brings to their interactions.

But I want to jump back over to our friend Miss Manners for a moment. She said something else in her interview that really stood out for me when defining exactly what etiquette is. She said, “Etiquette has built into it, a sympathy for the stranger, or the person who is too young to know. You do what you can to make the person who doesn’t know feel welcome, if you’re quite sure of the good intentions.” I like her insight. What she is saying is that etiquette is more than a superficial niceness that is affected at dinner parties. There is a sense of compassion for another person that drives us to show kindness in all forms and manners are simply one of those forms.

Speaking of superficial etiquette, I’m reminded of a quote from one of my favorite movies, The Family Stone. Lot’s of quotables, like this one:

“You stick a silver spoon up any monkey’s butt and it’s bound to say please and thank you.”

-Sybil Stone, from The Family Stone

I think it’s just as important to be sincere as it is to be kind.